QUESTIONS
ANSWERED.

How long does it take for my gift to ship?

As soon as we can! Right now, we are shipping within 5-8 business days depending on the gift type. If you are ordering a gift with @CaitlynNicoleBakery cookies or embroidery, they will take a few extra days since we are having the products/cookies created just for you. If you need the gift sooner, just let us know! Often times we are able to rush your gift if needed— we understand timelines can be tight!

I entered the “ship to” address incorrectly- can I change it?

Unfortunately, we cannot change shipping addresses after an order has been placed, even on the back end. If the gift is headed to the wrong place, let us know as soon as possible and we will cancel your existing order so that you can place it again with the correct address.

Can you make a custom gift?

Yes, of course! We would love to. Shoot us a note with your budget, timeline and a little bit about what you are looking for and we will design the dreamiest gift for you. Custom gifts are our FAVORITE.

Can I order in bulk?

Yep! We are here to make gifting easier on you and would be happy to help you with a bulk order. Just send us a note with the gifts you are wanting and we will create a bulk invoice for you.

Do you accept returns?

Because of the custom nature of this gift, we do not accept returns at this time. If your product arrived damaged or something doesn’t look quite right, please send us a picture and we will do our best to make it right!

Do you donate for giveaways?

Yes! Depending on our workload, we would love to send product your way. Send us more information about who your audience is, what the giveaway is for, requirements for entry and what you are looking to be donated. We will be in touch if we think it’s a good fit for both of us :)

Do you work with influencers or partner in collaborations?

Sometimes! If you think you are a good fit for our brand, let us know. We’d love to connect to learn more about you.